Techncial Support Engineer (Work Location : Malaysia, Kuala Lumpur)

Fortinet Philippines – Muslim Mindanao – JOB DESCRIPTION Fortinet Malaysia Sdn. Bhd’s TAC team is expanding aggressively. If you're looking for a fast-paced, challenging and compensateing environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits. Job Job responsibilities: » Support Fortinet’s customers globally and may travel within APAC region to meet up customer when necessary » Understand customer network/security implementation and requirement technically » Technical issue analysis, troubleshooting and consultation for customer » Effective communication with customers and colleagues » Manage customer expectation correctly » Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue » Customer case management and escalation » Reproduce customer issue/bug in Fortinet APAC lab » Fortinet’s Product bug management and escalation to engineering team » Provide technical consultation to Level-1 engineer » Keep improving technical expertise and updating latest network/security technology and protocols » expertise, idea and practice sharing within the team » Contribute to the team's success and be part of good team player » Candidate must be willing to relocate to Malaysia, KL. Job expertise Required: » 4 ~ 7 years working practice in networking/security related field » In-depth expertise of TCP/IP » practice in TCP/IP, dynamic routing and L2/L3 network protocols implementation » Good communication and written expertise in English » Got sense of urgency and capable to handle tense situation » Positive, communicative and customer oriented attitude » Quick learner Added Advantage: » Having any of industry certificates (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP,CCNA …) » practice in security products and technology (e.g. Firewall, IPS, DDoS) » Good exposure in Unix/Linux environment would be a plus » practice in system integration and multi vendor enviro…