Senior Customer Engagement Executive Job

SAP – Manila City, Metro Manila – Requisition ID: 200608 Work Area: Presales Expected Travel: 0 – 10% Career Status: Professional Employment Type: Regular Full Time COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. The SAP Senior Customer Engagement Executive (CEE) has overall responsibility for the daily management of assigned Cloud customer accounts. This includes account management strategies for full system adoption and utilization and expansion plans to ensure profitable growth within these customers. Everything the CEE does on a day‐to‐day basis with their customers, supports the goals of optimal system adoption, revenue retention and expansion. The CEE’s mission is to increase customer retention, renewals and upsells/Cross-sells by building strong relationships with key customer stakeholders and ensuring customer adoption full functionality to maximise the value of their partnership with SAP. The Senior CEE is the primary point of contact for the customer. They are expected to have a strong view of what ‘operating in the cloud’ means and be able to articulate that viewpoint to the customer. They are to join the customer on their Omni-channel strategy, business and digital transforma…