Data Integration Consultant I – Web Services Job

SAP – Manila City, Metro Manila – Requisition ID: 192441 Work Area: Customer Service and Support Expected Travel: 0 – 10% Career Status: Professional Employment Type: Regular Full Time COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. Job Overview: The Data Integration Consultant I provides resolutions to customer issues that are escalated from the call center or logged over the web. The support is often consultative and addresses intermediate to advanced service related issues. Responsibilities: Receive client inquiries via Web Portal regarding product functionality or problems; research with the client to fully diagnose the issue then define solutions and respond within established timelines. When appropriate provide consultative guidance to customers towards the resolution to their service issue. Troubleshoot and resolve intermediate to advanced issues, or determine resources required to resolve Effectively manage expectations that are set with customers. Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions Escalate unresolved client issues as necessary to ensure timely resolution Routinely upd…