CSR – Customer Service Representative

Patra Philippines – Quezon City, Metro Manila – Job Requirements: – With at least 2 years experience in BPO – With background/experience in US insurance account – expertise able with computers – Good listening, verbal, and written communication expertise – capability to handle stressful situations appropriately – Willing to work in Eastwood City. Job Descriptions: – Creates the link between customer and client via phone call, email, or chat – Assess the inquiries and problems the customer is having – Takes responsibility for helping the customer resolve any difficulties – Manages any undocumented situations and informs immediate managers – Provide an excellent display of customer service Patra Philippines is a newly established call center in Manila. This is part of the successful Patra Corporation in US Patra provides a variety of processing services to insurance organizations that reduce staff workload, minimize risk and lower costs while raising productivity, increasing capacity and ultimately boosting profitability. Services include Business Process Outsourcing (BPO), Agency Management System (AMS) Consulting, and Data Entry Support, as well as various Policy, Certificate, Benefits, and Claims services….